REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for shopping at icconeapp.com. We understand that sometimes you may need to return your purchase, so we have the following refund terms to facilitate refund requests.

1. Refund Eligibility
   ●Refund Request Time: You can request a refund within 30 days after purchasing the product. Requests after 30 days will not be accepted.
   ●Product Condition: The product must be unused and the packaging is intact.
2. Refund Process
   ●Product Return: You need to send the product back to our return address. The return postage is borne by the buyer unless the product itself is defective.
   ●Refund Review: After receiving the return, we will inspect the product within 5 working days and process the refund request.
   ●Refund Method: The refund will be returned to your payment account by the original route, and the processing time varies according to the policies of each bank.
3. Refund Rejection Situation
   ●Exceeding the Refund Time Window: If the refund request exceeds the specified time limit.
   ● Damaged or incomplete merchandise: If the returned merchandise is damaged or missing parts.
   ● Unauthorized returns: Returns that do not follow the return process may not be accepted.
4. Other considerations
   ● Special items: Discounted or promotional items may not be eligible for a full refund policy.
   ● Replacement instead of refund: In some cases, we may provide a product replacement instead of a refund.